If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.
Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone’s Bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn’t necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they’re in pairing mode, which can take up to 10 seconds.
If your Ray-Ban Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.
If you’re still unable to pair to the app during setup, please head to your original point of purchase for assistance.