Spotify Tap only works with users on Android OS 6.0 or higher and July 2023 security patch. Spotify app must be downloaded and logged in on your device. Please ensure your apps and system are updated to the most current version.
For Android troubleshooting:
1. Make sure that your app is open (or in the background) and logged in during your Spotify Tap session.
2. Confirm the Spotify app has “Permissions” set to “Nearby Devices” in Android Settings (Android 12 and above)
3. Confirm the Spotify app Battery setting in Android settings is set to ‘”Unrestricted” and retry
If you continue to have issues on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure you have Spotify tap configured to a Gesture.
If you are using a Free account then Spotify Taps will be limited, only Premium Spotify accounts will experience unlimited Spotify Tap.