If voice controls are not responding consistently when you say “Hey Meta” or “OK Meta”, follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right.
2. Tap Voice, or tap your glasses then tap Voice.
3. Ensure the toggle next to Voice is turned on.
4. Tap “Hey Meta” preferences.
5. Ensure the toggle next to “Hey Meta” and Wake sound are turned on.
6. Try a voice command (example: “Hey Meta, how much battery is left?”).
– If the voice command was recognized, you should see the notification LED blink white in response. With the Wake sound toggle is on, you will also hear a sound when voice controls activate in response.
7. If voice controls still aren’t responding, toggle off both the Voice and “Hey Meta” settings, then turn them back on and try another voice command.
– If this doesn’t resolve your issue, the microphones on your glasses may need to be adjusted. Follow the steps below to adjust your microphone settings.
To adjust the microphone settings on your glasses:
1. Ensure you are on the latest software and app version
– App version 143 or above.
– Ensure your glasses are up to date (from Settings, tap Glasses & Privacy, then tap Your Glasses, thentap Updates.)
2. From the Meta AI app, tap the settings gear in the bottom right.
3. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy.
4. Tap Your glasses.
5. Tap Microphone troubleshooting.
6. Tap the toggle next to Microphone adjustment to turn this setting on.
7. Try another voice command.
– If voice commands are working now, keep Microphone adjustment turned on permanently for the best experience.
– If voice commands still aren’t working, turn off Microphone adjustment, and try unpairing and re-pairing your glasses. If the problem persists after troubleshooting, please open a warranty claim using our portal.